Technical Support Section


» IMPORTANT NOTICE FOR EVERYONE UPLOADING ITEMS TO THE PROJECT

Please could all items uploaded to the project be renamed with the date, location and text associated with its content.

egs/
12-07-07-Newcastle-Brick-Lane.mov
25-12-07-Glasgow-Island.

This is to aid the collation of the video materials and it will allow us to accurately associate the materials with the groups.

Your cooperation is very much appreciated.

With best wishes,

The support team.


» URGENT REQUESTS
Click here to access the urgent request form

» RECORDING USING THE MICROMEMO - INSTRUCTIONS
Click here to download the instructions (pdf)

» UPLOADING ITEMS TO THE PROJECT
Click here for instructions on how to upload audio/video/data files to the project (username and password required - contact info@devolvingdiasporas if you do not have this)

» IMPORTANT NOTE FOR READING GROUP LEADERS
Please make sure that all ipods are fully charged when recording. A fully charged ipod battery lasts for approximately 1.5 hours when recording. Failure to charge the ipod fully before use will result in loss of your recording! (See FAQ below)

» FAQ

1 » How do I charge the ipod?
2 » How do I switch off the ipod?
3 » Where do I need to send the ipod when I have finished?
4 » What can I do if I am experiencing problems?


1 » How do I charge the ipod?

It is important that you ensure the ipod is fully charged before recording your reading group sessions. Failure to do so can result in your entire recording failing to work. In order to make sure the ipod is fully-charged, it is recommended that you charge it up overnight or in the evening prior to your reading group. To do this, plug the widest part of the attached USB cable into the bottom of the ipod and the smaller end into the USB port of any mains powered device (devices with USB ports include most PC and Macintosh computers and laptops). You will notice that the battery icon on screen will change to indicate it is charging. When you have finished charging, remove the USB cable carefully and the battery icon should be solid (also coloured green in later generations of ipods).

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2 » How do I switch off the ipod?

To turn an iPod off, press and hold the Play/Pause button for a second or two. The iPod screen will turn off. You can turn the iPod off from any screen, whether or not music is playing.

NOTE

If you aren't playing music, iPods will turn themselves off after a period of inactivity in order to conserve their battery.

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3 » Where do I need to send the ipods when I have finished?

The return address for the ipods is:

Dr James Procter
School of English Literature, Language & Linguistics
University of Newcastle upon Tyne
Percy Building
Newcastle upon Tyne
NE1 7RU

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4 » What can I do if I am experiencing problems?

If you are experiencing difficulties that are not covered in this section of the website, you can contact us using this form.

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